Course Overview
BSBSS00119 Customer Service Skill Set
| Unit Code | Unit Title |
|---|---|
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBOPS305 | Process customer complaints |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXPDK001 | Advise on products and services |
Entry requirements
There are no general entry requirements for this course, just your drive, motivation, and passion for the industry. You may enrol into this course at any time and begin studying shortly after enrolment.
Delivery
This course is delivered via our online learning system. You do not need to come to class. However, you will need to keep in contact with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. Online learning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at anytime, anywhere supported by your industry experienced Educator via telephone and email communication.
Duration study load
We allow up to 6 months to complete this course, although your actual completion time may be less depending on prior experience and the time you commit to your study.
Payment Options
GROW Training Group offers a range of payment plans to suit any budget. Course fees include online course delivery and assessment, study materials and dedicated student support services.
Qualification
On successful completion of this course, you will be issued a Statement of Attainment for unit BSBSS00119 Customer Service Skill Set.
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